Customer Relationship Management
Research shows that it costs five times as much to attract a new customer than it does to keep an existing one. With Geisbach AG's customer service platform you can build service and support software that enable your customer-facing teams to manage new tasks, automate tickets, integrate relevant apps, and deliver a seamless customer experience every time.
Automate ticket assignment
With our CRM low-code powered customer support platform, you can build custom ticketing tools that help you automatically track and assign new tickets to your service representatives. Prioritize based on specific criteria, categorize them based on things like type or region, and assign them to the right people.
Provide personalized portals
Combine your service desk application with an online community so that your customers can find answers from past conversations. With customer service / support platform you can quickly deploy dedicated customer portals, through which your customers can track their support requests, interact with peers, and contribute to the community.
Empower your field teams
Nobody likes to handle paperwork. With ready-to-use customer service mobile apps, your field service teams can update information, upload images from the service site, generate invoices, and get customer e-signatures on the go. All from a single powerful and 100% customisable customer service platform.
Here's how CRM can help you
Our Customer Relationship Management (CRM) software comes with features from Omnichannel capabilities to pipeline management and automation, all bundled in one package. You can experience what Our CRM can do for you for free, before you commit to adopting it, across your organization. With 24x5 standard support and 24x7 premium support, a team of experts are ready to assist you at any time.
- Get a 360 degree view of your business.
- Track important sales and marketing opportunities.
- Quickly see your next-best actions.
- Increase your lead-to-deal conversion rates.
- Take your business with you everywhere, on your time
Transport Management System
One-size-fits-all solutions rarely work, especially in the dynamic world of business applications. Why choose monolithic, off-the-shelf TMS software and then spend years and a fortune in implementations and customizations? On the surface, it seems counter-intuitive, but delve deeper and you'll realize it's counter-productive, too! A custom ERP solution or platform enables you to swiftly build TMS software from the ground-up, with little to no coding.
Better Load & Dispatch Planning
Our dispatch planning involves integrating ERP systems and increase the visibility of key pre-dispatch activities such as giving sales forecasting to the logistics team about the nature of the movement. This helps the logistics team in planning and smooth execution of goods movement by sharing the demands with the transporters through the Our Transport Management system.
Monitor driver behaviors to promote safety and reduce theft
Real-time alerts of route deviation, longer stoppage times, predictive analysis to suspect risky areas stoppage times help the plant logistics team to plan their action instantaneously on the system generated risky trips and avoid large losses due to theft with our transport management software.
Rich Shipment/Indent insights
Track shipment status, route progress with actual events, and real-time ETA & Delay alerts. E-POD feature with option of putting Images, Comments & capture rejected quantity and reason to effectively manage disputes related to lost or damaged shipments with our Transport Management System.